速卖通客服是做什么的?具体工作内容介绍 _速卖通客服工作内容

速卖通客服是做什么的。对于任何一个电商卖家而言，客服都是最重要的岗位之一，因为他们往往是直面客户的，是促成成交、解答客户疑惑的最主要人群，也可以说是销售的第一线。因此，速卖通作为一家全球性的网购平台，更少不了客服人员了。那么速卖通客服是做什么的呢?主要工作内容有哪些呢?下面，小编就为大家介绍，速卖通客服是做什么的。
【速卖通客服是做什么的?具体工作内容介绍】其实说到底，速卖通客服是做什么的，其实就是接待来访客户，回答他们的问题，并通过自己的话术引导，帮助他们下定决心下单，促成成交，成交，是速卖通客服工作内容中的第一要务。
因此，在关于速卖通客服是做什么的中，熟悉话术，无疑是非常重要的，下面，小编就为大家介绍一些比较基础的速卖通客服话术：

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1.打电话(尺码错误)–客户自己测量了尺寸发现与网站上描述的不同
Hello,this's Richer from Aliexpress,are you free to talk about thedispute?
I see you bought a jacket in our store,and open the dispute,you measuredthe bust and say it's wrong in the website.I think maybe the tailor gave us thewrong size information.
could you cancel the dispute?I want to know if you can wear it or not,ifyou can't wear it,is there any body could wear it,like your colleagues, friendsor brothers.if you can sell to them,I will give you some discounts about thejacket,and you can buy again.what do you think?could you accept it?
Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。
2.打电话(货物在途中)–单号一直停留在某处没有动
Hello,this's Richer from Aliexpress,are you free to talk about thedispute?
you open the dispute because the package is still on the road,I think youalso know we actually sent it out by express,just the speed of express is veryslow this period,I got other customer' message the same as your situation,wecould extend time for you until you get the package,and let's together followthe tracking number,if I have any new information,i'll let you know at the firsttime.
Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。
3.打电话(无法查询单号)–单号刚填上去就说查不到信息
Hello,this's Richer from Aliexpress,are you free to talk about thedispute?
you open the dispute because you can't check any information of thetracking number.I checked it this morning and see it has already arrived inOrenbury,the customs clearance is completed,i think you can get it soon.
could you cancel the dispute?because the time of dispute is only 3 days,itreally has a bad affection to our store,we'll appreciate it and grateful foryou.
Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。
当然，速卖通客服是做什么的，其工作内容，绝不仅仅是接待客户这么简单，要想将自己的工作做好、做精做深，还必须对相关的运营环节、对客户心理的把握、对订单情况等，都有良好的解决能力，同时还需要处理一些紧急出现的突发事件，这都是身为一个速卖通客服人员必备的素质。更多相关资讯，欢迎大家关注中文电商网进行详细了解。

速卖通客服是做什么的?具体工作内容介绍

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